Returns & Exchanges
At JLD, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure your garments have original tags attached to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging and include the printed return slip inside the box to ensure faster processing.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing